Returns & Refunds

Overview

Our refund and return policy is valid for 30 days. If your purchase has been more than 30 days, we will not be able to provide you with a full refund or exchange.

Your product must be unused and in the same condition as when you received it to enjoy the return service. The product must also be in its original packaging.

Refund

1: After ordering, if you contact our WhatsApp customer, we will take detailed photos of the items you ordered for you before sending your package, measure the size for you, send it to you for inspection, and if you are satisfied, we will send you the package.

(If you do not contact us, we will also conduct quality inspection, and will only send it out if there is no problem)

2: If there is any quality problem with the goods or it is not delivered within the specified time, or it is detained by customs, I will refund you or send you a new one.

(Except for holidays and force majeure delays)

3: Quality problems can be returned and exchanged free of charge, but if it is not because of quality problems, but because you don’t like it, or there is no reason to want to exchange the goods, you need to bear the round-trip shipping costs.

(We are not responsible for any delays in receiving your package or theft of your package after it is delivered to your doorstep.)

4; After receiving and inspecting your return, we will send you an email to notify you that we have received your return. We will also notify you whether your refund has been approved.

If you are approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Delayed or missing refund

If you have not received your refund, please check your bank account again first.

Then contact your credit card company, it may take some time for your refund to be officially credited.

Next contact your bank. It usually takes some processing time for a refund to be credited.

If you have completed all of the above and still have not received your refund, please contact us at {email address}.

Sale items

Only regular-priced items are refundable. Sale items are not refundable.

Exchanges

We only replace defective or damaged items. If you need to exchange for another item, please contact customer service in advance and send it back after approval. (Not unconditionally approved)

Shipping Returns

To return your product, you should mail it to: {physical address}.

You will be responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning a more expensive item, you may consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

For questions about refunds and returns, please contact us at yehontai@gmail.com.